Refund policy
This policy applies to prepared meals, meal-prep subscriptions, food products, and deliveries purchased from Rami Raw, Meals by Rami Raw, or Culinary Club by Rami Raw. Private dining, catering, venue experiences, and other event services are governed by the cancellation terms in the applicable proposal or service agreement.
Perishable Food Products
Because our meals and food products are fresh, perishable, and prepared for each order, we do not accept physical returns or exchanges.
Orders are not eligible for a refund due to a change of mind, personal taste preference, an incorrect item selected by the customer, failure to follow storage or reheating instructions, an incorrect delivery address, an unattended delivery, or failure to refrigerate the meals promptly after delivery.
Damaged, Missing, Incorrect, or Compromised Orders
If your order arrives damaged, appears unsafe to consume, contains an incorrect item, or is missing an item, contact us within 24 hours of delivery.
Please provide:
- Your name and order number
- A description of the issue
- Clear photographs of the packaging, shipping label, affected meals, and any visible damage
- The names and quantities of any missing or incorrect items
Do not consume any product that appears damaged, spoiled, improperly sealed, or unsafe. Please retain the product and packaging when safe to do so until we provide further instructions.
After reviewing the claim, we may provide an appropriate replacement, store credit, partial refund, or full refund. The remedy will be based on the nature of the issue and the portion of the order affected.
Local Delivery
Customers are responsible for providing a complete and accurate delivery address, entry instructions, access codes, and a safe location for delivery.
Once an order has been delivered to the address provided, Rami Raw is not responsible for food left outside, unattended deliveries, theft after delivery, incorrect customer-provided addresses, or meals that are not refrigerated promptly.
If a local delivery is missed because our team did not follow the confirmed delivery instructions, contact us within 24 hours so we can review the delivery and provide an appropriate resolution.
Nationwide Shipping
Nationwide orders are shipped in insulated packaging with frozen gel packs. Shipping delays do not automatically qualify for a refund if the food arrives safely and in acceptable condition.
If a shipment is delayed and the food arrives warm, damaged, improperly sealed, or otherwise appears unsafe, do not consume it. Contact us within 24 hours of delivery and provide the documentation listed above.
Rami Raw is not responsible for delays or failed deliveries caused by an incorrect address, incomplete delivery information, a recipient’s refusal or unavailability, weather interruptions, or carrier delays outside our reasonable control. We will still assist with reviewing any carrier claim when appropriate.
Order Cancellations and Changes
Orders may be canceled or changed for a full refund before the ordering deadline displayed at checkout, in your account, or in your order confirmation.
Once the applicable ordering deadline has passed, ingredients have been purchased, production has begun, or the order has entered processing, the order is final and cannot be canceled or refunded.
Subscriptions
Meal subscriptions may be paused, skipped, or canceled before the weekly ordering deadline. A subscription cancellation stops future orders but does not cancel or refund an order that has already entered processing.
Customers are responsible for managing subscription changes before the stated deadline through the applicable customer portal or by contacting our team.
Approved Refunds
Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Original delivery and shipping charges are nonrefundable unless the order was not delivered or the issue resulted from an error by Rami Raw.
Gift cards are nonrefundable and cannot be redeemed for cash except where required by law.
Contact Us
To report an order issue or request a cancellation, contact:
Rami Raw
Email: support@ramiraw.com
Phone: (214) 507-4217
Nothing in this policy limits any consumer rights provided by applicable law.