Purchase Options Cancellation Policy

Effective date: August 26, 2026

This policy applies to subscriptions, recurring meal plans, prepaid purchase options, scheduled deliveries, and other recurring purchases from Rami Raw, Meals by Rami Raw, and Culinary Club by Rami Raw.

Automatic Renewals

By purchasing a subscription or recurring meal plan, you authorize Rami Raw to charge your selected payment method automatically at the price and frequency displayed at checkout until the subscription is canceled.

Applicable taxes, shipping charges, delivery fees, upgrades, and customer-selected add-ons may be charged with each recurring order.

Strict Cancellation Deadline

Customers may cancel a subscription at any time, but cancellation applies only to future orders that have not already been charged, processed, or committed to production.

To prevent an upcoming order, cancellation must be completed before the earlier of:

1. The next scheduled recurring charge; or

2. The weekly ordering cutoff displayed in your customer account, at checkout, or in your order confirmation.

Unless a different deadline is displayed, the weekly cutoff is Thursday at 11:59 PM Central Time before the applicable delivery week.

Once an order has been charged, generated, submitted for fulfillment, or passed the applicable cutoff, it is final and cannot be canceled, refunded, credited, exchanged, or transferred to another week.

How to Cancel

Cancellations must be completed through the customer account or subscription-management portal associated with the applicable meal plan.

Email messages, text messages, telephone calls, social-media messages, voicemails, and messages sent to delivery drivers or kitchen staff do not constitute a completed cancellation.

If a technical issue prevents access to the customer portal, the customer must email support@ramiraw.com before the applicable deadline and include the account name, account email address, and subscription information. The time the complete email is received will determine whether the request was submitted before the deadline.

Skipping or Pausing an Order

Requests to skip, pause, reschedule, or change an upcoming subscription order are subject to the same deadline as cancellations.

A request submitted after the deadline will apply to the following eligible order and will not cancel or refund the current order.

Customers are responsible for managing travel dates, vacations, schedule changes, delivery addresses, dietary preferences, meal selections, and skipped weeks before the applicable deadline.

No Retroactive Cancellations or Refunds

We do not provide retroactive cancellations, refunds, credits, extensions, or replacement weeks because a customer:

• Forgot to cancel, pause, or skip

• Did not use or consume the meals

• Was traveling or unavailable

• Selected the wrong meals, quantity, address, or delivery date

• No longer wants the order

• Did not receive or review a renewal reminder

• Failed to update an expired or incorrect payment method

• Requested cancellation after the charge or cutoff

• Was unavailable to receive delivery

• Failed to refrigerate the meals promptly

There are no prorated refunds for partially used billing periods, unused meals, or early cancellation of prepaid plans.

Prepaid and Minimum-Term Plans

Prepaid subscriptions and plans with a stated minimum commitment are nonrefundable after purchase unless otherwise required by law.

Cancellation prevents renewal after the prepaid or committed term ends. It does not shorten the term or create a refund for unused weeks, meals, deliveries, or remaining value.

Failed Payments

If a recurring payment fails, we may retry the authorized payment method in accordance with the subscription settings.

Canceling a subscription does not eliminate charges for an order that was already generated, processed, or committed to production before cancellation.

Promotions and Reactivation

Canceling a subscription may result in the loss of introductory pricing, discounts, account credits, grandfathered rates, promotional benefits, or reserved delivery availability.

A canceled subscription cannot be automatically restored. A customer who wishes to return must create a new subscription at the pricing, availability, and terms then in effect.

Order Problems

Cancellation rules do not prevent customers from reporting meals that arrive damaged, missing, incorrect, or apparently unsafe. Those situations are handled under our separate Refund and Cancellation Policy and must be reported within 24 hours of delivery.

Cancellation by Rami Raw

Rami Raw may suspend or cancel a subscription because of payment failure, suspected fraud, abuse of policies, repeated delivery problems, unavailable service areas, operational limitations, or violation of our terms.

If Rami Raw cancels an order that has already been paid for and will not be fulfilled, the amount paid for the unfulfilled order will be refunded to the original payment method.

Contact

Questions regarding purchase options or subscription management may be directed to:

Rami Raw
Email: support@ramiraw.com
Phone: (214) 507-4217

Nothing in this policy limits any consumer rights that cannot legally be waived.