Shipping policy

SHIPPING AND DELIVERY POLICY

Effective Date: August 26, 2026

This Shipping and Delivery Policy applies to prepared meals and other products purchased from Rami Raw through ramiraw.com.

Local Meal Delivery

Local meal orders are hand-delivered within our available delivery area on the date or within the delivery window communicated during checkout or in the customer’s order confirmation.

Delivery dates and times are estimates and may be affected by traffic, weather, order volume, road conditions, building access, or other circumstances outside our reasonable control.

Insulated Packaging

Meals are delivered cold in insulated delivery bags with frozen gel packs to help maintain a safe temperature during transportation. Gel packs and insulated packaging are intended for transportation only and are not a substitute for refrigeration.

Customers must refrigerate or freeze all meals immediately upon receiving them.

Delivery Notifications

Customers will be notified by text message, email, telephone, or another available method when their delivery has been completed or is arriving.

The customer is responsible for:

Providing a complete and accurate delivery address.
Providing any gate codes, building instructions, parking information, or access details.
Keeping current telephone and email information on file.
Being available to receive and properly store the meals.
Refrigerating or freezing the meals immediately after delivery.
Unattended Deliveries

If no one is available to receive the order, the delivery may be left at the customer’s door, front desk, concierge, reception area, or another reasonably secure location according to the customer’s instructions.

Once delivery has been completed and the customer has been notified, responsibility for promptly retrieving, refrigerating, and safely storing the meals transfers to the customer.

Rami Raw is not responsible for theft, spoilage, temperature changes, weather exposure, pests, building-access problems, or other damage occurring after delivery has been completed.

Food Safety and Storage

Refrigerated meals should be stored at 40°F or below. Frozen meals should be stored at 0°F or below. Customers must follow all storage, use-by, reheating, and handling instructions included with their meals.

Perishable food should not remain unrefrigerated for more than two hours, or more than one hour when the outside temperature is above 90°F. If a customer believes an order arrived at an unsafe temperature, the meals should not be consumed.

The customer must contact Rami Raw within two hours of the delivery notification and provide photographs of the order, packaging, gel packs, and, when possible, a temperature reading. Reports submitted after this period may not qualify for a replacement or account credit.

Incorrect Addresses and Failed Deliveries

Orders delivered to the address provided by the customer are considered successfully delivered. Rami Raw is not responsible for deliveries delayed, lost, or misdirected because of an incorrect address, missing access instructions, an unavailable recipient, or inaccurate customer information.

Redelivery is not guaranteed and may require an additional delivery fee. Delivery charges are nonrefundable after a delivery attempt has been made.

Missing, Damaged or Incorrect Items

Missing, visibly damaged, or incorrect items must be reported within 24 hours of delivery. Customers may be required to provide photographs and other information necessary to verify the issue.

When Rami Raw confirms an error, we may provide a replacement, account credit, or refund for the affected item at our discretion. Refunds are not automatically provided for an entire order when only a portion of the order is affected.

Delivery Delays

We will make reasonable efforts to communicate material delays. A delayed delivery does not automatically qualify for a refund if the meals arrive in safe condition within the communicated delivery date.

If delivery cannot be completed because of circumstances within our control, Rami Raw will determine whether to reschedule the delivery or provide an appropriate credit or refund.

Nationwide Shipping

Rami Raw does not offer standard nationwide shipping for all prepared meals unless nationwide shipping is specifically shown as available for the product at checkout.

When nationwide shipping is available, applicable shipping charges, service areas, processing times, delivery estimates, and packaging details will be displayed during checkout or provided in the order confirmation. Carrier delivery dates are estimates and are not guaranteed.

Order Changes and Cancellations

Changes and cancellations must be submitted before the applicable order deadline. Once ingredients have been purchased, food preparation has begun, an order has been packed, or a delivery route has been scheduled, the order cannot be canceled or refunded.

Additional terms are provided in our Return and Refund Policy and Purchase Options Cancellation Policy.

Contact

Questions or delivery concerns may be submitted through the contact information or contact form available at ramiraw.com.